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I'm having trouble running the executable for Homeworld Remastered (not the launcher). I'm sure my rig can handle the load because I ran Witcher 3 over 400 hours without difficulty. When I launch the HWR executable, my system freezes -- not even Ctrl-Alt-Del will work -- and I have to do a reboot.

 

Is there a way I can see if Webroot has anything to do with this, other than turning it off?
Here's what I found in the scan log... this spans my first and second attempts to start the executable with a crash in between. I didn't find any mention of this executable in any other log file.



Thu 2016-06-16 06:10:37.0844 Monitoring process c:program files (x86)galaxyclientgameshomeworld remasteredhomeworldrmin

eleasehomeworldrm.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 9 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:10:38.0558 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:10:38.0558 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:10:42.0331 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:10:42.0331 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:13:02.0627 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:13:02.0627 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)
I tried running the program in the sandbox and got the following:

 



 

I don't know what to do further.
Hello and Welcome to the Webroot Community!

 

Can you please Submit a Support Ticket and ask them to look into it and all it may need is to get the files Whitelisted in the Cloud Database!

 

It's not even found on VirusTotal:

 



 

See here from the Webroot Cloud Database: http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx

 

 



 

 

 

Thanks,

 

Daniel 😉
Here is some extra info: The Monitoring is on a very high level anything over 6 is high!

 

Thu 2016-06-16 06:10:37.0844 Monitoring process c:program files (x86)galaxyclientgameshomeworld remasteredhomeworldrmin

eleasehomeworldrm.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 9 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:10:38.0542 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:10:38.0558 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:10:38.0558 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:10:42.0284 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:10:42.0331 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:10:42.0331 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMBinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 3 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 4 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 5 (14967)

Thu 2016-06-16 06:13:02.0577 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 7 (14967)

Thu 2016-06-16 06:13:02.0627 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 8 (14967)

Thu 2016-06-16 06:13:02.0627 Monitoring process C:Program Files (x86)GalaxyClientGamesHomeworld RemasteredHomeworldRMinReleaseHomeworldRM.exe [75E1034EED1FF539D7524F782E00C3E1]. Type: 6 (14967)

 

So it's best to contact support to get it/them Whitelisted!

 

Thanks,

 

Daniel 😉
Daniel --

 

Your advice was very helpful. Webroot responded within minutes and the game executable now starts without difficulty. I've also asked them to clear the Launcher, since that is how most people will start the game.

 

TYVM!
Awesome to hear and thanks for letting us know! Feel free to come back at anytime as this is a great place to learn new things about how WSA works as well many security related discussions and we have a great bunch of people with lots of knowledge!

 

Cheers,

 

Daniel 😉

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