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Automatic Login for password management is not Automatic

  • December 12, 2012
  • 28 replies
  • 219 views

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28 replies

nic
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  • Retired Webrooter
  • March 27, 2014
If you contact support they should be able to move the license key over to your existing account so you can restore all your links and saved passwords.

  • Answer
  • March 28, 2014
no change in email address, login id, or password.
I just noticed as the GS guy was entering the information to install the key code was different. Also the keycode that shows up when I open webroot and look at "My account" is different than what I had before and what is posted on my renewal receipt. BUT!! it works now, so PLEASE no more help behind the veil. We will see next year when renewal rolls around again if a new problem pops up. 

nic
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  • Retired Webrooter
  • March 28, 2014
Glad to hear it is working now!