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Webroot on Mac got very confused, and I got confused, in the process of a very long scan process that involved a complete scan of a computer with several attached drives which included Time Machine.  I collected  11 or so "threats" because of "KeyLogger.SpectorPro.r" detected in the Apple Kext Exclude List, in Time Machine back-ups.  A good response on this forum concerning this detection is here:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/keylogger-spectorpro-r-is-detected-as-a-threat-However-unable-to/td-p/225490

 

Anyway - after 15 or so hours of scanning through my Time Machine, several new scans had begun that I did not notice (I failed to stop scheduled scans, and plus others errors on my part, and several new scans began...) -- Webroot became frozen, and so I shut it down.

 

Now, Webroot has "threats detected" which I would like to assume are all merely KeyLogger exceptions (all eleven have been), and I do not want to run scans for another 15+ hours to merely get back to where I was before it froze. 

 

Question: Is it possible to erase Webroot's history and start afresh, with "no errors", and this time not scan Time Machine?

 

2nd question:  Is it possible to select and specify which disk drive or disk partition is to be scanned, by WebRoot?

 

Help would be greatly appreciated.
Hi fide

 

Welcome to the Community Forums.

 

You can reset the Procection Statistics (please see this page from the Help Text for details on this) so that you start from afresh but I am thinking that you effectively want WSA to 'forget' what has transpired in previous scans...the surest way is to uninstall/clean reinstall...this take very little time and if you would like to do so then please follow the steps below closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 That should do the trick.

 

In response to question 2 the answer is 'No'; by default WSA scan the system drive. This is how it works at present but it may be something that changes in the future.

 

Hope that helps?

 

Regards, Baldrick
Thank you, Baldrick.  I read your message and began to prepare to reinstall - Then, interestingly, the one of my two Macs - the one I use - gave me the infinite spinning wheel for a while such that I did a force quit.  WSA quickly reinstalled itself, and voila, no threats are now listed.

 

The other Mac has resisted my force-quit method so far.  I'll probably have to reinstall...

 

Thanks for your help.
Hi fide

 

Many thanks for the update...so in fact you followed the advice inadvertently...;)

 

Should you ever need it you can find the latest WSA installer or Mac here.

 

Regards, Baldrick

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