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I'm needing to change my primary email address on Webroot. I did add a 2nd email to account, can you change default address....have tried, need help here.

 

Thanks, Greg
Hello ?,

 

Unfortunately there is no way to change the main email address that you have used to create your account. It is advisable to create a sub user and give it full permissions so that you can use your new email address. 

 

Regards,
Thanks for reply.

 

I have created a 2nd user and it was confirmed / activated, but stil get all correspondence through old / primary email, guess there is no way to change prefernces.

 

2nd email has access to all, guess just wait till they do something for preferences / update profile.
Hello,

 

Are you referring to items such as billing and renewal information from Webroot or support? 

 

Please let me know and I can look into this for you.
Both
Ok.



We can go in and update the email that you would receive for renewals and such.



Please send me a private message with the email that you wish to use and I can do this for you.

 

Regards,
Okay, will do.
Old address:  (Edited out for privacy reasons)

New address: (Edited out for privacy reasons)

 

Appreciate your help.  Stuff will be forwarded for 30 days and then old email will be gone.  Thank you for your help.
Hi Lillie,

 

We edited out your email for privacy reasons. Please submit a trouble ticket to support and they will take care of this for you.

Or, if you'd prefer, you can call Webroot Support.

 

Thanks,

BD

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