Delete Expired Key Code
I have 1 Console with 2 Key Codes; one expired; one active. How do I delete the expired one?
Hello ohm777, welcome to the Webroot Community!
We as users are not currently able to remove an old expired key code, but you can submit a Trouble Ticket for have Webroot Support do this for you.
If your old key code is for WSA-Complete, and your new key code is also for WSA-Complete,
AND
your old key code has been expired for (roughly) 2 weeks or less, you may want to consider having Support transfer your User Profiles from the old key code to the new one. The Password Manager and Backup&Sync are tied to a specific key code, so once that key code is expired they no longer work. It is possible to have the data moved to the new key code, but only within a limited period of time.
I hope this helps!
We as users are not currently able to remove an old expired key code, but you can submit a Trouble Ticket for have Webroot Support do this for you.
If your old key code is for WSA-Complete, and your new key code is also for WSA-Complete,
AND
your old key code has been expired for (roughly) 2 weeks or less, you may want to consider having Support transfer your User Profiles from the old key code to the new one. The Password Manager and Backup&Sync are tied to a specific key code, so once that key code is expired they no longer work. It is possible to have the data moved to the new key code, but only within a limited period of time.
I hope this helps!
+62Welcome to the Community ohm!@ wrote:
I have 1 Console with 2 Key Codes; one expired; one active. How do I delete the expired one?
Great to have you here!
You will need to Submit a Trouble Ticket for that. I'm sorry we cannot do that without the Support team.
Hope this helps to answer your question! Let us know if you need anything else!
REgards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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