Been trying to delete Webroot for awhile now since no one remembers installing it in the first place (been a few years) and it just keeps reappering. Webroot has been on this comp since before I owned it and today I found a file in my hidden programdata folder named WRdata that takes up 50gb of data and the dates of the files go back consistantly to January this year and then a jump with with 4 entries from 2012 which I assume is when this was first installed.
I checked on the internet and was led here...Not sure what to do about it so I'm submitting it for your consideration.
Further edit: When I delete it the program reappers on next start up. I want it gone and not taking up 57.6gb of space doing who knows what. If I put this in thee wrong area I hope it can be moved...I assume this is some form of virus and not your actual product.
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Hello Lahral90, Welcome to the webroot Community Forum. :D@ wrote:
Been trying to delete Webroot for awhile now since no one remembers installing it in the first place (been a few years) and it just keeps reappering. Webroot has been on this comp since before I owned it
Since no one remembers installing Webroot and it has been on your computer before you owned it, the first step I would recommend is submitting a Support Ticket.
Please also see this TKB Post.
Thank you for your reply. I will start a ticket and look over the document. As far as I can see Webroot has records of every process ever made on the computer. I'm assuming that's where the data size comes from. While I believe that is a great feature for trouble shooting it seems to be a bit excessive to keep it active all the time considering the file size.
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