@ wrote:

When trying to download a file I get this message "current security settings do not allow this file to be downloaded".  What can I do?  This just started in the past 3 days.  Ann

 

Welcome to the Community Forums.

 

What you are seeing is a Windows error message, and I presume that yo are posting here because you believe that WSA may be the cause or may be playing a part in this?  Well, this may or may not the case and therefore the first, best course of action is to check on this, by uninstalling WSA, checking for the issue and then doing a clean reinstall of WSA.

 

So to start this process off, uninstall WSA (if you need guidance on this pleasesee this Knowledge Base Article which should provide all the information required), and then check to see if yo are still gettingt he same issue.

 

Whether or not you are please then carry out a clean reinstall of WSA. To do this please do the following: Download a Copy here and make sure you have a copy of your keycode.  Then uninstall WSA and REBOOT (very important).  Then install with the new installer,  let it finish it's install scan then REBOOT once again.

 

Now check for the issue and please let us know if it reappears of not.

 

If not then it was most likely a faulty install and you are now sorted.  If it disappears when WSA is uninstalled and returns after the clean install then your next course of action is to Open a Support Ticket and provide the Support Team with the details (you may include a link to this thread if that is helpful) so they can investigate for you...the investigation is free of charge for WSA user, by the way.

 

Hope that this helps?

 

 

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Sherry responded to my last inquiry.  Now I need help with my keycode.  I have entered all of the numbers on the CD jacket and I still get that it is not valid.  Anything short of calling?

 

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@ wrote:

Sherry responded to my last inquiry.  Now I need help with my keycode.  I have entered all of the numbers on the CD jacket and I still get that it is not valid.  Anything short of calling?

 

Hello and Welcome to the Webroot Community!

 

The keycode would be a 20 Character Alphanumeric not just numbers!

 

Example: SA69-AANA-A783-DE78-C584 

 

HTH,

 

Daniel 😉

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@ wrote:

Sherry responded to my last inquiry.  Now I need help with my keycode.  I have entered all of the numbers on the CD jacket and I still get that it is not valid.  Anything short of calling?

 

Hello arkoeh,

 

My fault I'm totaly sorry!



 

Please follow these instructions one more time.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your Keycode Example: SA69-AANA-A783-DE78-C584
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

Regards

 

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Dear Ann ,

 

Have you  problem for download any file ?

 

I think This message is becuase IE Security setting .

 

Amir

 

 

 

 

 

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