why was my subscription terminated 10 months early on my computer? The key code that is shows is still the same as the one I bought so that self help saying that it might be referencing the wrong one should not apply since this is the first time using your service.
Early termination
I can't access the app on my computer and when I try it asks for permission to make changes on my computer every time then either does not open or opens for a few seconds and closes.
Userlevel 7
+63
Hello
May I ask where you purchased your copy of WSA? If it was from Webroot please contact them Directly:
If you purchased through Webroot directly, please contact this office as they’ll be able to help you out far quicker than the tech support team:
wr-customersales@opentext.com
1-866-612-4227
Thanks,
Userlevel 7
+63
I can't access the app on my computer and when I try it asks for permission to make changes on my computer every time then either does not open or opens for a few seconds and closes.
Lets try a clean reinstall!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Please let us know if that resolves your issue?
Thanks,
Userlevel 7
+63
And if it Continues!
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
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