Hello and Welcome to the Community Forum!

 

Can you tell me if you are getting an error message or you are just being blocked by Webroot?

 

Have you tried a different Browser? May I ask what browser you are using? Are you sure the PDF is safe to download?

 

Can you please donwload Adobe from here  http://get.adobe.com/reader/

 

I'd also advice you to uncheck any addons associated with this download. They cause issues!



 

 

 !-Check nothing being blocked here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-is-the-difference-between-quot...

 

2-You can shut down WSA by Right Clicking on the Webroot Tray Icon and Click Shut Down Protection . If you are sure these are safe.

 

 Please get back to us if these steps don't work for you.

 

Regards,

 

 

 

 

 

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I just saw this and I thought I'd share a similar problem.

 

Since installing Web Root I just cannot start Adobe reader.  It starts and lives for a short time and dies before any window comes up.  I also cannot view PDFs in the browser - we at least I couldn't until I used an alternative reader called FoxIt.

 

I hadn't thought of Webroot as a possible cause until I saw your post.

 

I will follow with interest.

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I would suggest that both of you open a Support  ticket outlining your problem and it will be quickly fixed!

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