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Hi ,



at these 3 days some users contact me for renewal.



but interesting , their Antivirus no Red !!!!! and no alert for expired keys .



they only view a text " subscribe expired " , up main Antivirus panel .



Why main panel is Green !!!





Regards ,



Amir
Hi Amir @durantash it's best to Submit a Support Ticket and ask them what's going on, also put in the keycodes of the affected ones and they can tell you for sure.



Also I see that the Identity Shield shows a notification for whatever reason and could be the cause and again it's best to contact support.







Thanks,
Hi Dear,



This means when license expired " PC security is active and only identity protection Inactive ?



or only for some license ?!



Amir
Hi Dear,



This means when license expired " PC security is active and only identity protection Inactive ?



or only for some license ?!



Amir

I don't know that's why I said it's best for you to contact Webroot Support! Webroot Customer Service
Thank you so much 🏵️️

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