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Due to having so many problems with Chrome and IE on my Windows 10 Laptop, I have been forced to use Firefox.

Which I don't mind, I like Firefox, I just need my Password keeper!

I have tried all the toolbarfix.exe fixes I have found on here. And yes, I uninstalled the toolbarbefore installing the new one.

I think they must have been for older versions?

 

Help please. I have Version  9.0.8.72 on Webroot and the latest Forefox as I just installed it last night.

Thanks!

TL

 

(PS: the only Add-in that shows up in Firefox is Webroot filtering extension)
Hello tlatpeace,

 

We are sorry that you are still experiencing this issue. And you have already tried everything you could do.

 

Have you tried checking your permissions in the Account Console?

 

 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png



If you have Admin permission you can edit permissions for other users in your account, as well as your own.



To set user permissions:

  1. Open the SecureAnywhere website menu and click Manage Users.
     
  2. Locate the user whose permissions you want to change and click the edit icon.

    http://sw.nohold.net/Webroot/Images/wsa_manageusersnodelete.png

    The Account Settings page opens to the User Details tab.
     
  3. Open the Permissions tab and set this user's permissions for Webroot SecureAnywhere products. You can change permissions only for products to which you have access permission.

    http://sw.nohold.net/Webroot/Images/wsa_accesspermissionsclosed.png
     
  4. Specify this user's access level for this account:

 

My next very best advice then is to Submit that Support Ticket which is free of charge and they can certainly straighten this all out for you.

 

Please let us know how things are going. 

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