THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also add a good free Ad Blocker like the ones suggested below:

 

For Internet Explorer Ad Block Plus: https://adblockplus.org/

 

For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger:https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/



 

Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

 

---

While the above does not exactly match the scam message you see, it is the same sort of scam. Do not call the number of click on anything on that screen other than the little X at the upper right corner to close the pop up.

 

Scan with WSA, and if it does not find the problem please use the link above to file a Trouble Ticket and have Support give you a hand removing it.

---

thanks shorTcircuiT for your heelp .... josephrogerh

---

get these calls almost daily. If I have a minute to spare I usually play along up until they want to remotely connect, then I tell them that they should get a real job and quit scamming people. Despite routinely pissing them off they still call often. Usually they call from "spoofed" numbers. Cellular companies have really got to do something about the massive number of spoofed calls made daily. We can send a smart car to Mars but we can't stop "Dan Connors" (the name the fake Microsoft guy from India gave me) from using a phony number (pun intended) to scam me.

---

Hey that reminds me of last week someone called my house using my own phone number which shows up pm the TV screen who is calling. I said how can I be calling my own phone and so I called TimeWarner and asked them and he told me it's a computer program these spoofers have that are capable of doing this and to not answer those scam calls! 😃

---

It seems like this number has been calling people since several days ago. Found several recent reports filed yesterday at http://www.whycall.me/855-926-2257.html. Several people have reported them as scammer, so it's best to just block the number if possible. Also share this to your family and friends, so they will be aware of these scams.

---

Hi Dawning:

I got that message too. They really "fixed"me up. I had to take my tower into Best Buy to have them redo the whole thing. Thank

g-d for Geek Squad. It cost me, but I joined...and love it. Had it for the last year......Phonfixer

---