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Hi, My PC froze and I had to go back to my default settings -- in doing so lost icon.

I tried getting it back by reentering my keycode and it would not accept it.  Please help.
Hi drdhkelly,

 

Welcome to the Webroot Community.

 

Sorry to hear you're having issues.

 

Are you talking about the Desktop icon or the icon in your taskbar?

 

Thanks,

BD
@ Welcome!

 

Just to add to BurnDaddy's help, I'd hope that a clean reinstall would resolve any issues. 

 

   

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish its install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks
Greetings @ and welcome to our Community.

 

I've sent you an email with all the instructions you need to re-install (as well as your keycode from Best Buy).

 

Please let us know if you have any issues at all:manhappy:

 

Cheers,

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