Hello bjSchill,

 

Welcome to the Webroot Community,

 

DNS Unlocker is an adware program, that displays pop-up ads and advertisements on web pages that you visit. The “Ads by DNS Unlocker” advertisements will be shown as boxes containing various coupons that are available, as underlined keywords, pop-up ads or advertising banners.

 

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

Note: You could also try Revo Uninstaller  Information and Download

Third Party Utility  Included even though a third party utility due to recommendation.  Free and fuller featured pro versions available, this utility helps remove stubborn remnants standard uninstalls can leave behind.  Suggestion provided by: TripleHelix

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

 

Hope this helps?

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Hi bjSchill

 

Welcome to the Community Forums.

 

If I may just add to what Sherry has posted...you may find this Microsoft Support Forum article of use as well, in relation to this?

 

Regards, Baldrick

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