Hi coachgordon

 

Welcome to the Community Forums.

 

This is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).

 

From the research that I have done, this is an application that claims to ward off infections and optimise your PC's performance. But from what I can gather it is of little use and worse, as you have found out, it triggers pop-up ads...hence the determination that it is a PUA.

 

As mentioned before, at worst they are very annoying. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

The best thing to do is to Open a Support Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

Also, we have had a lot of discussion regarding these recently, and one of our gurus @ has posted an Idea for Webroot to consider asking them to increase PUA detection.  The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.

 

Well, I hope that the above helps? Do let us know how you get on.

 

Regards, Baldrick

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