Hello P1Albert,

 

Welcome to the Webroot Community,

 

 

In this situation, unfortunately this is the lock screen is behaving as designed.  This issue is explained in depth in this article. 

 

But please read this Android User Guide to try to unlock your device from the Online Account Console.

 

If this does not help then my advice would be to do a hard reset on the device. Information here might help: https://7labs.heypub.com/mobile/android/unlock-reset-password-android.html

 

Also you could Contact Webroot Support and they might be able to asist you. http://www.webroot.com/us/en/company/contact-us

 

Webroot Support is a free service with your Webroot subscription.

 

Hope this helps somewhat?

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