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I can not figure out how to update my tablet.  I have webroot on two computers and my tablet and was able to update on the computers, but the tablet has me confused.  Any help?

 
Hi beckcas,

 

Welcome to the Webroot Community,

 

 

Perhaps you should try reinstalling Webroot on your device. You must deactivate Device Administartor first, before uninstalling. You can find instructions to do that HERE.

 

Then please reinstall Webroot. I recommend installing the Free version of Webroot Mobile available HERE, and then registering it with yor keycode, which will then upgrade your Mobile version from Free to Complete. You can find directions to do that HERE.

 

If you're still having trouble then please submit a trouble ticket so Webroot support can check this for you. This is a FREE service with a paid subscription.

 

If you have any questions, just post back here and we will be happy to try and answer them.

 

Please let us know if this resolves your issue. :)

 

Thanks,

BD
Thank you.  After working on this all morning, I was able to fix it in minutes thanks to you!

 
@



So glad to hear you got it working! :)



Please know in the future that our Support Team is always here to help so you don't have to work on it alone. Just let them know!



Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

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