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It's great that I haven't ever had this problem before.

One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task. 

But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before.

Is there a user guide that I haven't found yet?

Thanks,

TimC
@ wrote:

It's great that I haven't ever had this problem before.

One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task. 

But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before.

Is there a user guide that I haven't found yet?

Thanks,

TimC

Hello,

 

Typically these are web based, and from what you are describing it sounds like it was in this case. You can submit a Change Request for the URL here: https://www.brightcloud.com/tools/change-request.php

 

You could also Submit a Support Ticket

 

Thanks,

 

-Dan

 
OK. Thanks!

TimC

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