Hi maryj4

 

Welcome to the Community Forums.

 

Are you entering the registration emai laddress & associated password that you provided/set up on registration of WSA? If not then try that and see if that sorts you out.

 

This happens quite a lot so please also take a look at this previous post to see if it provides alternative information relevant to resolving your issue.

 

Either way please come back here to let us know how you have gotten on/if you need more help.

 

Regards, Baldrick

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