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I can't use iheart radio on any of my computers

  • March 27, 2013
  • 5 replies
  • 71 views

slhayes
Community Guide
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I have been having iheart look at my problem, but they have not figured it out for me yet.  It just suddenly stopped working, it was wokring for me last Friday, that I know for sure.  We turned on one computer Monday morning and iheart would not start playing.  Does anyone have any suggestions.  One reason I am thinking it may be webroot is I lost my email in Thunderbird, Mailwasher and another program this morning.  I called Earthlink and the tech guy accessed my computer doing some things with my settings in Thunderbird, deleting my saved login, and having me re-enter it, which I had to do a couple of times.  But he also had temporarily shut off Webroot and said that it was blocking it, we got it working again, so far that part is working, but I can't find out what to do with iheart radio.  Can someone help?

Best answer by RetiredTripleHelix

With issues like this it's best to Submit a Support Ticket so that they can gather some logs and see what's happening on your system.
 
TH

5 replies

RetiredTripleHelix
Gold VIP
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With issues like this it's best to Submit a Support Ticket so that they can gather some logs and see what's happening on your system.
 
TH

slhayes
Community Guide
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  • Author
  • Community Guide
  • March 27, 2013
Thank you I just submitted it.

JimM
  • Retired Webrooter
  • April 13, 2013
I'm just doing a little spring cleaning of the forum and I see that this issue was resolved over in this other topic, so we'll go ahead and close this one as well. I'm glad the issue was resolved. 🙂

slhayes
Community Guide
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  • Author
  • Community Guide
  • April 13, 2013
Thank you it is working fine now.

RetiredTripleHelix
Gold VIP
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Great to hear! ;)
 
TH