Hi newgalway

 

Welcome to the Community Forums.

 

The online console (accessed HERE) is independant of licenses/subscriptions/keycode but is keyed on your registration email, a password you set & a security code that you also set, i.e., you can have multiple keycodes held & accessed via the one online console.

 

So when you upgraded WSA did you add time to an existing keycode/subscription or did you purchase a new subscription/get a new keycode, and in the case of the latter did you register the new keycode under a different email address than previously?

 

Regards, Baldrick

---