I cant access my console not showing updated licence

  • 25 July 2016
  • 1 reply
  • 23 views

Hi i upgraded mysecure anywhere internet security complete but i cant find my updated licence on any console.
can i remove unwanted / old consoles ?

1 reply

Userlevel 7
Hi newgalway
 
Welcome to the Community Forums.
 
The online console (accessed HERE) is independant of licenses/subscriptions/keycode but is keyed on your registration email, a password you set & a security code that you also set, i.e., you can have multiple keycodes held & accessed via the one online console.
 
So when you upgraded WSA did you add time to an existing keycode/subscription or did you purchase a new subscription/get a new keycode, and in the case of the latter did you register the new keycode under a different email address than previously?
 
Regards, Baldrick

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