I created a account and cannot active 2nd pc with the product key code given in the software

  • 23 September 2015
  • 1 reply

My mother has a account with Best Buy where we have 3 accounts on the program. BB installed webroot. I regeristered today with webroot . My mothers pc is the pc showed up becasue I had to use her keycode to activate account since she is the primary. Now I am trying to add my PC to the account given the Keycode in my software and it says already in use. it clearly states even in webroot I have options for up too three devices please help me add this PC. Also I tried to make a account with my keycode and cannot.

1 reply

Userlevel 7
I tried to locate your keycode using your email that you registered here with and there are no results.

Please send me a private message with your keycode and I can look into this for you.