Skip to main content
To Customer Support To Customer Support
I had a popup today saying Webroot wanted permission to make changes to my computer, and I granted it assuming there was just an upgrade of some sort. Then later when I was on Amazon, the computer started freezing up momentarily, then both TVs froze (I have Comcast). I called Comcast, and as the tech was sending signals to TEST the TV, I noticed the computer had pretty much frozen too, so I restarted my computer. When it restarted, the TVs came back on. I thanked the Comcast tech and she said she didn't do anything, that whatever I did fixed the problem. I never lost Internet connection.

 

I'm fearful someone got into my computer and used so much bandwidth that it froze everything. Or perhaps they were doing something else that made everything freeze. So, first, a couple questions:

 

1.) Have hackers spoofed Webroot popups like that before?

 

2.) How worried should I be?
HI Chris_Rothe,

 

Welcome to the Webroot Community.

 

Sorry to hear you're having trouble with the UAC notifications. This is a known issue and Webroot is working diligently to rectify the situation. I wouldn't worry about your computer being hacked. This is a legit Webroot popup.

 

But if this popup bothers you..then you can try an uninstall/clean install to see if this helps.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If you are still experiencing problems then please submit a ticket to support. 

 

 

Reply


Terms & Conditions