I have been talking to this automated system for two hours trying to figure out why it won't let me log in. All I have gotten is the run around. Once they sent me a "new password" that doesn't even meet their own criteria. How do you get to talk or chat with a real person?
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Sorry about that - here's the page with the phone number to call in:
http://www.webroot.com/us/en/support/contact
http://www.webroot.com/us/en/support/contact
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