@ wrote:

When I try to read my e-mail this program keeps poping ups that my e-mail is 

Malicious software threat:

                       but when I click on UNBLOCK AND CONTINUE the screen goes black and it says  on.jsp .gif Image 1 x 1 pix and I cannot get back to my e-mail it is gone.  Why and how do I stop this from happening????

Hello noraurany,

 

Welcome to the Community!

 

You might have some bad PUAs which can be causing havoic with your email. Would you please check out the Knowlege Base ariticle here.

 

Also if you need help you can issue a Support Ticket free of charge so that they can look into this for you. Because this doesn't sound normal at all.

 

EDIT @ do you have any suggestions?

 

Best Regards,

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Please submit the Trouble Ticket ASAP and let Webroot Support take a look.  Given that unblocking and continuing results in a 1x1 pixel, you are at HIGH risk of having allowed the computer to be infected.  1x1 pixel images have been used in the past as a transmission path.

 

Once you have submitted the Ticket, please do not run a new scan or delete the email.  Webroot Support will need to be able to see the current status of your computer.

 

Also, please do not update or add to the ticket in any way until requested to do so by Support: doing so may alter the date/time stamp resulting in your ticket being moved to the back of the queue.

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Hello and Welcome to the Webroot Community!

 

Also can you post the link you used please and if you think the Blocking was a False Positive please use this form to get it corrected: http://www.brightcloud.com/tools/change-request-url-reputation.php

 

Thanks,

 

Daniel 😉

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