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After many scan my Webroot status still only shows one scan and always the next scan is schudled for 5 minutes but the minutes never click down. I have found it impossible to reach a person at Webroot. Does any one know how to get any customer service? Gary McCall
Hi gmccall42

 

Welcome to the Community Forums.

 

Best thing to do is to carry out an unistall/clean reinstall to see if that will resolve the issue for you. If you are hapy to try this...it is quick and easy...on the premise that you are a Windows PC user (but if not please shout at we can provide Mac instructions)...please follow the steps below closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE).
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Give that a try and the run a couple of scan one after the other, and then let us know how things have gone.

 

Regards, Baldrick

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