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I had to reinstall webroot and now I no longer have the option to permanately erase a file. Also, although webroot pops up when I click the icon, it no longer appers in my list of programs in the Control Panel
Hello bogiefan54,

 

Welcome to the Webroot Community,

 

Looks like you willl need to make a uninstall/clean reinstall of Webroot.

 

Here is a KB Article showing how to do this when Webroot is missing from the Control Panel.

 

After following these steps then you should be able to reinstall Webroot. Here is information below:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online the install to make sure it works correctly
  • Download a Copy Here
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
 

If you need further help then you can always submit a Support Ticket and they will look into this for you free of charge with a Webroot subscription,

 

Hope this helps?

 

 
Thanks, it worked
Hi there!

 

That's great to hear. You are most welcome.  

 

Thank you for letting us know. 🙂

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