? never ever mention any details about credit or debit cards in a forum anywhere for your own sake. Even the tiniest part can be used against you if the people somehow succeed in gathering more data from you. If you feel the need to share these details with Webroot then do it only in a direct contact with them and not on a forum. You never know who might be looking over your shoulder somewhere...

 

Besides that i suggest you get in contact with WR support ( if you bought it directly from them and renewed your subscription thru them ). 

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Hello inez1947,

 

Welcome to the Webroot Community,

 

?is certainly correct about putting in these details of your purchase online. Can you tell us where you purcgased Webroot from? From Webroot or BestBuy or another retailer? Do you have the keycode for this purchase?

 

Please contact Webroot here:

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Best Buy 1-800-GeekSquad

 

?are you able to check this out?

 

 

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Yep I see the two purchases in there. Just call in and they can reverse the second one. I'll PM you the keycode so you can go ahead and install without the CD. You just need to download the installer from here:

http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

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Awesome thank you Nic!!:D

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