id loads, password does NOT load on login page

  • 25 January 2017
  • 3 replies

on a couple of sites user id loads automatically but password does load.

Best answer by Baldrick 25 January 2017, 22:36

View original

3 replies

Userlevel 7
Hi wjlynch
Is it possible that you have the "Require Password Reprompt" option ticked/checked for the sites in question? I believe that this would cause the behaviour you are reporting to be exhibited. Worth checking just in case.
Regards, Baldrick
Verified 'Require Password Re-prompt is NOT checked.    Thanks
Userlevel 7
I sincerely apologize for the issue you're experiencing, @

Please contact our Support Team directly so they can further investigate what's going on:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: