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i just renewed my subscription. i am attempting to install the new code. i keep getting an error.  ideas???
@ wrote:

i just renewed my subscription. i am attempting to install the new code. i keep getting an error.  ideas???

Hello hd0204,

 

Welcome to the Community Forum,

 

Did you get a new keycode? If you have a new keycode then please uninstall Webroot and reinstall with the new keycode.

 

Try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.

EDITED

If this doesn't help look Here

 

Then please do a Clean install of Webroot,

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for install a to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue?

 

 

 

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