Hello WHRS,

 

Welcome to the Webroot Community,

 

For notices about Windows saying you are not protected is I am afraid that this is a known issue (we believe caused by recent Windows Updates) and the Webroot Development & Support Teams are working hard to provide a fix for the issue.

 

Please see here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-... and here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-...

 

Thanks,

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Thanks, I've just fixed the windows reporting issue, that's fine now, but still doesn't explain the wrong reporting by Webroot of my remaining subscription days.

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Hi WHRS

 

Soory about that! My advise would be to Submit a Support Ticket as they can check this out on their end. As we haven't any information concerning your subscription.

 

Or call:

 

https://tel:18666124268

Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST)

 

Hope thgis helps?

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Hi WHRS

 

Welcome to the Community Forums.

 

If I may just add here...please make sure that you are running the latest version of WSA by right clicking on the WSA notification tray icon, and selecting 'Check for updates' from the list displayed...that will initiate a check in the Cloud and if you are not at the latest level it should update your local installation ASAP there after.

 

If you do get an update then once that has taken place...it should be quite quick...check your subscription period to see if it is now showing you the correct number of days. If not then please go ahead an open the support ticket suggested by Sherry.

 

Redgards, Baldrick

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