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I bought and downloaded the program this morning....didn't get an email with my keycode.  So I clicked on the "contact customer support" button and requested the email again.....nothing.  I called the company....recordings which were no help, because it tells you to get your keycode in your account...but I can't register for an account without the freaking keycode.

 

So I log on here...and IMMEDIATELY got an email in response.

 

I filled out the request to have the keycode emailed to me again....and AGAIN.....NO KEYCODE.  Webroot got my money.  I would like my keycode.  What do I have to do to get it?????????????
Hello and Welcome to the Community Forum, @ 

 

Can you tell us where you purchased Webroot from? Bestrbuy? Webroot directly? Edit Please look here

 

 

I can also ping @ and he can look into this for you because he has connections on the back side but it might take some time since it's a long weekend.

 

Sorry for your troubles but can you give me more information?

 

 

Kind Regards,
Hi ladyphoenix39

 

Welcome to the Community Forums.

 

If I may add to what Sherry has advised...we have seen a number of instances of this apparent failure to receive a keycode this weekend, and I am thinking that Sherry is spot on and that there may either be an issue with the Webroot back office or it is due to the long weekend.

 

In respect to all of that please note/check a couple of things; firstly, you are covered for a grace period after the expiry of your current keycode, precisely for this sort of reason and during that grace period you are still fully protected by WSA. Secondly, it may be worth, just to check that there is not a problem outside Webroot's control, checking with your credit card provider that the payment has indeed gone through.  If that is not the case then it is with them that you should be following up rather than Webroot...but I suspect that this will not be the case...but no harm in double checking just to make sure.

 

Hope that assists further?

 

Regards, Baldrick
downloaded it from the website directly
Hello ladyphoenix39,

 

Can you give it alittle more time to reach your email or call Webroot here to contact Webroot directly?

 

 

We are volunteers here and we only can give advice.

 

So if you are worried then do as Baldrick states and that is to contact your credit card company to see if it went through.

 

 

Sorry I couldn't help more,

 

 

Kind Regards,
Hi ladyphoenix39

 

Interestingly we have just heard back from another member with a similar, but prior, enqury to yours, to say that they have received their keycode email...somitnlooks like there may be a little delay in processing in the Webroot back office.

 

Hopefully, you should receive yours shortly butbif younhave not heard byntomorrow then I would certainly follow Sherry's advice re. the support ticket.

 

Regards, Baldrick
I looked up your email address in our system and found your keycode.  I'll send it to you in a PM.

 

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