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Latest upgrade to Windows 10 1709, 16299.248 does not open Secure Anywhere either automagically or by a specific command.
More info

Windows Defender shows "OFF" and that Secure Anywhere is the protection.  But the link from there to start SA also does not work.

Ken Ziebarth
Hello,

 

Try what I suggested to this user and if in the end you don't see anything Submit a Support Ticket! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/nothing-happens-when-I-double-click-the-installer-on-Windows-10/m-p/316317#M31513

 

Thanks,

 

Daniel 

 

 
YES,  Suggestion works, icon had been turned off in task bar, but SA was/is running.

THANKS

Ken Ziebarth
@wrote:

YES,  Suggestion works, icon had been turned off in task bar, but SA was/is running.

THANKS

Ken Ziebarth

Great to hear and happy to help!

 

Cheers,

 

Daniel 😉
Daniel

 

SA is running, and I can see it in the Task Bar "notification area", but I still can't start a scan manually, or open an SA window to see what scans have run, etc.  My programmed daily scan should run tomorrow, I'll try to notice if it shows up.

Ken Z
@  If issues continue please do a clean reinstall!

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

Daniel 😉
Apparently Windows never rebooted my pc after the problem update. I decided to try that before your suggested reinstall.  After I manually rebooted ALL IS WELL! (I hope).

Thanks again

Ken Ziebarth
@wrote:

Apparently Windows never rebooted my pc after the problem update. I decided to try that before your suggested reinstall.  After I manually rebooted ALL IS WELL! (I hope).

Thanks again

Ken Ziebarth

WSA updates don't ask for reboots but users with issues I always suggest reboots even when doing a clean reinstall to set the WSA drivers. Thanks for the update and hope all works well!

 

Cheers,

 

Daniel 😉

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