Skip to main content
To Customer Support To Customer Support
I can't do a scan after Microsoft reinstalled Windows 10.
Hello bobj2361,

 

Welcome to the Webroot Community,

 

I am sorry to hear you are having issues.

 

Would you please try a uninstall/clean install of Webroot? If Webroot isn't scanning.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks!

Reply


Terms & Conditions