Hi lmcneel

 

Welcome to the Community Forums.

 

Whilst what yo are reporting is not correct it does occassionally happen but in terms of your intention to uninstalll & then reinstall WSA, the fact that you are seeing this is immaterial and will not affect what you are planning to do.  Uninstalling & installing are done on the client and not from the console, which should just report what you have installed correctly.

 

In fact the uninstall & reinstall may resolve the issue yo are seeing in the console. I assumer that you have the instructions for the uninstall/clean install but if not then please let me know and I can post them here for you.

 

Regards, Baldrick

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Thanks Baldrick.

 

Please pass on the instructions that you mentioned to me.  I'm guessing a clean install will clear up the problem.

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Hi lmcneel

 

Sure thing...here they are:

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Let us know how this pans out for you and if you need any further assistance.

 

Regards, Baldrick

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