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My mac wont complete a scan

  • 20 May 2016
  • 2 replies
  • 1436 views

I have tried to get my macbook air to scan for viruses and it wont, this problem came up a week or so ago. Before this I did not have any problems. My subscription isnt out of date so I dont know what the problem could be!!
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Best answer by Ssherjj 20 May 2016, 23:43

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Userlevel 7
Hi jessica0932
 
Welcome to the Community Forums.
 
I think that you need the services of our resident Mac guru ? ;)
 
I have pinged her for you.
 
Regards, Baldrick
Userlevel 7
Badge +62
Hello ?
 
Welcome to the Webroot Community,
 
Please reboot your computer and try to rescan again. If Webroot will not complete a scan then please do a uninstall/reinstall.
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
  4. In the first activation window, enter your keycode and click Activate. Now if you still have issues you will need to Submit a Support Ticket free of charge with a Webroot subscriptiuon and they will make sure your Mac gets back to running Webroot correctly.

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