My mac wont complete a scan

  • 20 May 2016
  • 2 replies

I have tried to get my macbook air to scan for viruses and it wont, this problem came up a week or so ago. Before this I did not have any problems. My subscription isnt out of date so I dont know what the problem could be!!

Best answer by Ssherjj 20 May 2016, 23:43

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2 replies

Userlevel 7
Hi jessica0932
Welcome to the Community Forums.
I think that you need the services of our resident Mac guru ? ;)
I have pinged her for you.
Regards, Baldrick
Userlevel 7
Badge +62
Hello ?
Welcome to the Webroot Community,
Please reboot your computer and try to rescan again. If Webroot will not complete a scan then please do a uninstall/reinstall.
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img][/img] in the menu bar and selecting Shut Down SecureAnywhere. [img][/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img][/img] in the dock.  
  3. Open the Applications directory. [img][/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img][/img] in the dock. A confirming window appears.  Click Uninstall. [img][/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img][/img]  
  4. In the first activation window, enter your keycode and click Activate. Now if you still have issues you will need to Submit a Support Ticket free of charge with a Webroot subscriptiuon and they will make sure your Mac gets back to running Webroot correctly.