Skip to main content
I have tried to get my macbook air to scan for viruses and it wont, this problem came up a week or so ago. Before this I did not have any problems. My subscription isnt out of date so I dont know what the problem could be!!
Hi jessica0932

 

Welcome to the Community Forums.

 

I think that you need the services of our resident Mac guru ? ;)

 

I have pinged her for you.

 

Regards, Baldrick
Hello ?

 

Welcome to the Webroot Community,

 

Please reboot your computer and try to rescan again. If Webroot will not complete a scan then please do a uninstall/reinstall.

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. In the first activation window, enter your keycode and click Activate.

    Now if you still have issues you will need to Submit a Support Ticket free of charge with a Webroot subscriptiuon and they will make sure your Mac gets back to running Webroot correctly.

Reply


Terms & Conditions