Hi martingarrett123,

 

Welcome to the Webroot Community,

 

Sorry to hear you are having issues. Can you reboot yoour computer and see if that helps? What OS are you running?

 

If you are running a PC Windows and not a Mac, would you please do a uninstall/reinstall of Webroot?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

 

 

 

 

 

---