Hi Davo6

 

Welcome to the Community Forums.

 

Please take a look at this previous thread on a similar topic, and also this one, in case them can be of assistance.

 

If you are having trouble with your current password then I would make sure that you are entering the correct characters in the correct case as I believe, from memory that the password is case sensitive (but I am sure on of the Android gurus will correct me on that is tha is not correct ;)).

 

Failing that then I would reset the password again, to something relatively simple and see if you can now gain access.

 

Failing that I would Open a Support Ticket and get the Support Team to look to assist re. the issue.

 

Regards, Baldrick

 

 

 

 

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Maybe a silly quote but did you by any chance have multi language keyboard layouts active? Some users forget that and accidentally swipe/change the writing layout causing issues like this. If that happens to me i try to write the password in a field where the contents are readable & not encoded so i can see what i write is what i have in mind

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Hi Davo6

 

I take it that, by your post over at one of the linked previous threads, you have been able to resolve your issue?

 

Regards, Baldrick

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Can't I give you a "problem solved" icon??  :(

@ wrote:

Hi Davo6

 

I take it that, by your post over at one of the linked previous threads, you have been able to resolve your issue?

 

Regards, Baldrick

 

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