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My security scan is stopping dead at 19% over and over again. I tried restart...back date shows an error. I'm no computer brain at 70 yrs. old. Any help would be greatly appreciated. Roger
Hello Roger,

 

WElcome to the Community Forum,

 

Would you please uninstall Webroot from Programs/Webroot/Tools/uninstall?

 

This should only take you 5 minutes or so to do this ok?

 

Can you please do a clean reinstall of WSA and Please follow the steps closely! This is for a PC not a Mac!



 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? Or if you need more help.

 

 

Kind Regards,

 

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