Hello @,

 

Welcome to the Webroot Comunity,

 

May I ask if you are running a Mac computer or a PC?

 

Can you please reboot your system and try to scan again. If this doesn't scan then follow these instructions for a PC. If for a Mac then do get back to us for additional assistance.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

 

Kind Regards,

 

---