my window start up is really slow after installing webroot secure anywhere
Anybody has the same problem
Hello and Welcome to the Webroot Community!
Just to add to what Sherry said can you do a Scan and Save a Scan Log and look for how many files have [u] in front here is an Example:
[u] c:windowssystem32 askschd.dll [MD5: 8E2833EEF1C1F52556761ACC52054CD5] [Flags: 40011000.289]
[u] c:windowssystem32ondemandconnroutehelper.dll [MD5: 74FBED4952D9DB459B1F34F14B7F5BE8] [Flags: 40010000.286]
[u] c:windowssystem32msxml6.dll [MD5: 72F0A38004FC4101692A05E0919F4F14] [Flags: 40011000.292]
[u] c:windowssystem32dwrite.dll [MD5: 0509918868E87807D0A065AD289E6B83] [Flags: 40010000.226]
And see here how to Save a Scan Log: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C11_ReportsandViewers/CH11a_SavingScanLog.htm and if you have more than 20 please Submit a Support Ticket to get your files Whitelisted as all should be [g]
Thanks,
Daniel ;)
Just to add to what Sherry said can you do a Scan and Save a Scan Log and look for how many files have [u] in front here is an Example:
[u] c:windowssystem32 askschd.dll [MD5: 8E2833EEF1C1F52556761ACC52054CD5] [Flags: 40011000.289]
[u] c:windowssystem32ondemandconnroutehelper.dll [MD5: 74FBED4952D9DB459B1F34F14B7F5BE8] [Flags: 40010000.286]
[u] c:windowssystem32msxml6.dll [MD5: 72F0A38004FC4101692A05E0919F4F14] [Flags: 40011000.292]
[u] c:windowssystem32dwrite.dll [MD5: 0509918868E87807D0A065AD289E6B83] [Flags: 40010000.226]
And see here how to Save a Scan Log: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C11_ReportsandViewers/CH11a_SavingScanLog.htm and if you have more than 20 please Submit a Support Ticket to get your files Whitelisted as all should be [g]
Thanks,
Daniel ;)
Hi satyr1,
Welcome to the Community Forum,
Would you want to do a uninstall/ clean install of Webroot just to see if Webroot might be the issue?
Please do a clean reinstall of WSA and Please follow the steps closely! For a PC only, noty a Mac.
Thanks,
Welcome to the Community Forum,
Would you want to do a uninstall/ clean install of Webroot just to see if Webroot might be the issue?
Please do a clean reinstall of WSA and Please follow the steps closely! For a PC only, noty a Mac.
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Reply
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