How long does it take the website to update after I put in a new key code??? I registered a new keycode yesterday and on my phone it is telling me that the keycode is not associated with my acct when I put in the new keycode.
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Hello alalso,
Welcome to the Webroot Community,
Make sure you are downloading the right version for your Android by looking here. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
If you have WebrootSecureAnywhere Complet please look here for instructions. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Welcome to the Webroot Community,
Make sure you are downloading the right version for your Android by looking here. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
If you have WebrootSecureAnywhere Complet please look here for instructions. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
I'm not sure what in the world is going on. When i look at my account online, it shows I have 7 computers & I don't own but 2. a desktop and a laptop.......... also a phone and a tablet. I am renewing my license from last year. My old one expires in 2 days and yesterday, I registered the new keycode in the desktop and today I registered it for the laptop. It's a 5 user complete license, which is the same as I used last year.
If webroot is going to be this much of a hassle, I may not buy it again. Like I said........ I had a 5 user license for internet security complete and all I was trying to do is register the new keycode............ boy oh boy..... what a mess.
If webroot is going to be this much of a hassle, I may not buy it again. Like I said........ I had a 5 user license for internet security complete and all I was trying to do is register the new keycode............ boy oh boy..... what a mess.
Hi ?,
We are really sorry you are having these iissues and the best thing I can tell you is to submit a Support Ticket and the Support team will get this straightened out for you. This is of course a free service with an active Webroot subscription.
https://www.webrootanywhere.com/servicewelcome.asp.
Hope this helps?
We are really sorry you are having these iissues and the best thing I can tell you is to submit a Support Ticket and the Support team will get this straightened out for you. This is of course a free service with an active Webroot subscription.
https://www.webrootanywhere.com/servicewelcome.asp.
Hope this helps?
Hi alalso
Welcome to the Community Forums.
If I may add...you are not actually renewing but rather re-purchasing a subscription which is not the same as a true renewal. In a true renewal time is added to one's existing subscriptiona nd there is no new keycode to enter. In you caase you have purchased a new subscription rather than renewing with Webroot (and I know why ;)) so I am not surprised the console is confused or has suffered a glitch.
As Sherry says the best approach is to open the support ticket so that the support team can take a look at this in the back office systems which we volunteers have no access to.
Regards, Baldrick
Welcome to the Community Forums.
If I may add...you are not actually renewing but rather re-purchasing a subscription which is not the same as a true renewal. In a true renewal time is added to one's existing subscriptiona nd there is no new keycode to enter. In you caase you have purchased a new subscription rather than renewing with Webroot (and I know why ;)) so I am not surprised the console is confused or has suffered a glitch.
As Sherry says the best approach is to open the support ticket so that the support team can take a look at this in the back office systems which we volunteers have no access to.
Regards, Baldrick
Woo Hoo........ I got it. I removed all 7 😃 computers it had listed and removed the phone & tablet and then started all over............ Now I'm a happy camper... Today is my birthday & I'm 73. :D Thanks to everyone for the help.I'm looking forward to next year and installing a new keycode. :D Thanks again.
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