Hi jb4653

 

Welcome to the Community Forums.

 

You mention in your post that your issue is "...after new key code entered"...so I am assuming that you now have TWO keycodes; either as the result of a 'renewal' via a better deall or because you have decide on a different version to the one you currently have now?

 

If that is the case then, and excuse me if I am telling you something that you already know, but the Password Manager must be logged into by the profile username and password.  That User Profie is actually also tied to a specific key code, as is the Password Manager.  Simply put by using another keycode, other than the one that your Password Manager data was originally entered under, you are not autorished to see that data, for the aforementioned reason.

 

What you will need to do ASAP is Open a Support Ticket, providing your registered email, plus the two keycodes and ask the Support Team to copy all of the data under the now 'old' keycode to the 'new' one.  They should be able to do this for you.

 

Hope that helps?  If not then please post back here with further details of the issue.

 

Regards, Baldrick

 

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