New user with complete but not receiving all elements

  • 29 September 2012
  • 2 replies

I recently purchased Secure anywhere complete via a dvd, when I have installed it I am missing the backup, mobile and passwords is this normal???? I have tried emailing through contact you but I can't read the reply seems there is a problem when I put the password in even though I have cookies allowed

Best answer by browell 29 September 2012, 21:09

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2 replies

Badge +7
Hi and welcome to the community.
The best thing to do is to open a ticket here:
Then support can use your email address and passcode to find out what's wrong.
Userlevel 7
The purchase on 09/29/12 was for SecureAnywhere Antivirus and is properly associated to your My Webroot Account. If you are positive you purchased a Complete subscription we may be able to get a scanned copy of your receipt or of the box and help you further. Please Open a Support Ticket if you would like to go this route explaining you purchased a Complete keycode.
If you have any SecureAnywhere Complete keycodes other than the purchase I am seeing on 09/29/12, please Send them in a Private Message.