Yesterday I purchased WB Completed (for 3 years) and installed it. Now I cannot use Chrome.
So, I called tech support and was put on hold for 25 minutes. I was then hung up on. I tried calling Sales and was disconnected after twenty minutes. Next, I called the corporate operator and told her of my need for tech support. She put me on hold 15 minutes I hung up. Finally, I tried the pop up text box. No matter how many times I tried to convince "Jason Smith" that calling tech support was possible. He kept writing the phone #. After 20 minutes I disconnected.
This is just not acceptable.
Why can I not get the assistance I need?
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This is really BAD! I have never had a problem but maybe it is because I purchased mine thru Best Buy. I don't know.
Hi sblac123
Welcome to the Community Forums.
Sorry to hear about your bad experience with Support...that is most unlike them as usually they are quick to respond.
Would you be able to provide further details as to precisely what you mean by "I cannot use Chrome"? Does Chrome not start? Are some sites not accessible? Is the performance of Chrome causing you a problem?
There are a number of potential issues that we have seen but we need a little more information to be able to try to assist you.
Many thanks in anticipation.
Regards, Baldrick
Welcome to the Community Forums.
Sorry to hear about your bad experience with Support...that is most unlike them as usually they are quick to respond.
Would you be able to provide further details as to precisely what you mean by "I cannot use Chrome"? Does Chrome not start? Are some sites not accessible? Is the performance of Chrome causing you a problem?
There are a number of potential issues that we have seen but we need a little more information to be able to try to assist you.
Many thanks in anticipation.
Regards, Baldrick
Simple. I open Chrome and I get this message:
"Unable to connect to the internet."
Nothing else, Nothing more, each and everytime I try.
Given that I am responding (via IE) on the internet, I can connect to the internet. I sincerely doubt it is an issue with my system or my connection.
"Unable to connect to the internet."
Nothing else, Nothing more, each and everytime I try.
Given that I am responding (via IE) on the internet, I can connect to the internet. I sincerely doubt it is an issue with my system or my connection.
I just looked in the Active Connections and Chrome.exe is "Allowed". So, the firewall is not blocking it.
Hi sblac123
OK, well given that you can connect with IE lets see is somehow WSABis blockingnthenchrome.exe file.
There are three main areas where WSA can restrict or block files either due to detection, false positive or user intervention by them being set to "Allow," "Protect/Monitor," or "Block/Deny", and you need to checkmeach to see if you can find chrome.exe listed therein.
These are as follows:
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. System Tools > System Control > Control Active Processes
Go to each in turn and see if you can see chrome.exe listed and what the status setting is. If it is 'Block' and you are sure that the file is safe then set it's status to 'Allow' or 'Monitor'.
For more information on these functions and the settings please see this Knowledge Base article.
Let us know if you find anything and if that helps.
Regards, Baldrick
OK, well given that you can connect with IE lets see is somehow WSABis blockingnthenchrome.exe file.
There are three main areas where WSA can restrict or block files either due to detection, false positive or user intervention by them being set to "Allow," "Protect/Monitor," or "Block/Deny", and you need to checkmeach to see if you can find chrome.exe listed therein.
These are as follows:
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. System Tools > System Control > Control Active Processes
Go to each in turn and see if you can see chrome.exe listed and what the status setting is. If it is 'Block' and you are sure that the file is safe then set it's status to 'Allow' or 'Monitor'.
For more information on these functions and the settings please see this Knowledge Base article.
Let us know if you find anything and if that helps.
Regards, Baldrick
Hello and Welcome to the Webroot Community!@ wrote:
This is really BAD! I have never had a problem but maybe it is because I purchased minethru Best Buy. I don't know.
Would it be a Best Buy Subscription via Geek Squad? http://www.webroot.com/us/en/home/products/geeksquad-dl as they do there own support and if they can't figure it out then Webroot Support. Webroot Customer Service
Daniel 😉
Hello and Welcome to the Webroot Community!@ wrote:
I just looked in the Active Connections and Chrome.exe is "Allowed". So, the firewall is not blocking it.
Just to add to what Baldrick said have you tryied to reinstall Chrome to see if that fixes it? If that doesn't work please do a clean reinstall of WSA.
Can you please do a clean reinstall of WSA and please follow the steps closely!
- Make sure you have a copy of your Keycode
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
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