Hello bettyc,

 

Welcome to the Webroot Community,

 

Can you do a couple of scans and wait about an hour to see if shows up on the Online Console if not then please

Submit a Support Ticket and they will get it sorted for you! This is a free service with an a Webroot subscription.

 

Just a note to let you know that IOS/iphones & ipads will not show in the online Account Console.

 

 

Hope this helps?

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