Password Manager

Hi there,
When login into my webroot account I can not access my password Manager.
Mobile(android) I ll get the message, please check your Internet connection.
Desktop pc I ll get the message it can be loaded error message appears.
I don't have webroot for a long time but a few things are not working.
The back up option takes a loooooong time. Pc I can not back up files.
I ve got the webroot complete version.
Any ideas?
Thank you!