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I have renewed my Webroot Complete and have a new 20 digit code, but Password Manager insists my subscription has expired. How do I convince it otherwise.  I took a backup of my passwords before renewal, as I had this problem last year, but cannot remember the solution.
Hello and welcome to the Webroot Community!

 

When you buy a new keycode and install it you need to Contact Support and ask them to transfer your Passwords and if you use Back Up & Sync to your new keycode that's why it's always best to renew the current keycode then there is no need for  transferring.

 

Thanks,

 

Daniel 😉
Hello,

I have the same problem, I wasn't aware that even with adding new keycode, my old password manager will be unavailable, so now I'm stuck and can't access my old password manager even if I can log in.

 

I sent a ticket to support team and they just replied me back the general answer that I need to login and follow the instruction to export my password as CSV file and so on. my problem is when I login to my old account, it says my account has been deactivated, can you please help me on this.
Hello mohsenghafari, Welcome to the Webroot Community.

 

I'll ping @ our Community Manager. He should be able to give you some help sorting your problem.
Hi @, 

 

Happy to have you on the community! 

 

I messaged support for you who just created a ticket on your behalf. They will be able to fix this! 

 

Thanks!
Hi Fredy,

 

thank you so much for the greeting and I'm happy to be part of the Webroot community.

 

Still, there is a misunderstanding about my issue and I'm going to explain my issue there on the support page.

 
The support team added 5 days to my old account so I can export my password and download the backup.

 

Thanks to @ @ for helping me and also the support team for instant reply.
You're welcome mohsenghafari. 😉

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