Ok, customer support isn't chiming in on this so I'll ask here and hopefully get an answer.

 

My webroot subscription expired, so I went to renew it. But, to renew my old keycode cost more than just getting a new one, so I just bought a new one. And stupid me, I accidentally used a different e-mail when I bought it. Not sure if that has any bearing on the situation, but there ya go.

 

So I got the new keycode and opened up the webroot dashboard on my desktop, put it in the appropriate slot and clicked activate and boom, all good and renewed.

 

The problem though, is that I can't access my password manager in my browser toolbar. When I try to type in my password, password manager tells me my account has been deactivated. So naturally I open the password manager by accessing my web console. Aaaand that's not working either. It tells me it's either down or to wait 5 minutes, but I've been trying it all day with no luck.

 

So, I take another look at the web console. It tells me my PC is unproteected, that my subscription is expired. I click on 'Manage Keycodes' and my old keycode is, of course, expired. So I simply add the new keycode. Still no dice.

 

Then, I figure I'll just add a new user and maybe that will allow me access to my passwords. Open up 'Manage Users' and add a new user, using my new keycode and the different email I used to buy it with. No luck.

 

So then I contact customer support, submit a ticket, but they haven't gotten back to me after 6 hours.

 

 

So then I get a little pissed, I've got like 100 usernames/passwords locked away in Webroot's vault of software malfunction. I uninstall the password manager toolbar extension from firefox, and completely uninstall then reinstall webroot from my computer, and reinstall the password manager toolbar. On the plus side, the web console now recognizes my subscription as renewed and my computer protected. On the downside, I STILL cannot access my passwords either through the web console or the toolbar.

 

 

 

*As an aside, I bought the keycode directly from the webroot website and I've never bought anything from Best Buy. I don't know why the name of that store keeps coming up in these forums, but just in case someone tells me to take it back to them, I didn't get it from them.

 

 

Thanks to anyone who can give any helpful advice, I'd greatly appreciate the software I paid good money for and rely on to actually do what it's supposed to do. Cheers.